For employee who changes a new smartphone and keep the original telephone no., they just need to download the Clockgogo App, then login and punch card as usual. For employee who also needs to change telephone no., please use one of the following methods: (a) Login in your original [...]
Sure! Employee can punch card in any ad hoc working locations. Although such record is not registered under Clockgogo Work Spot (CWS), employer can still selectively (with the help of GPS, sim card and photo captured upon punch card) accept such record as an official punch card records.
Clockgogo mobile app uses the mobile phone number to recognize an employee. For employer which requires face recognition upon punching card, camera will also be assessed upon punching card. Apart from this, no other information will be collected and stored in Clockgogo Cloud. Most importantly, Clockgogo mobile app will [...]
Don’t worry. You can still punch card or record outdoor work as usual. Once your mobile gets back to where the Internet is available, time card record will be synchronized back into CGG cloud.
Yes but please make sure you have login with your CGG ID (i.e. the permanent mobile number which was used during your first time registration) before punching card. Otherwise, you can never punch card.
No. Your employer will not have your faceprint. Your employee will only have your photo upon face registration. What’s more, unless you choose to store your faceprint in Clockgogo Cloud (which will enable you to punch card in any mobile after login), your faceprint will only be stored in [...]
Existing monthly API call quota is 300 x headcount. For example, a company subscribed 100 headcounts can call API service 30000 times. Customer can now buy addition web service ticket (WST) if more web service calls are needed. 10000 calls is the minimum requirement per order. Paid WST does [...]
You can record such change as below: a. Go to [employee information] b. Select the employee being concerned and input the new mobile number c. System will detect there is a change of mobile number. System will ask how you would like to handle time card before and after [...]
Sure. Your temporary employees can start punching card once they add your company as ‘employer’ through the [add employer] function in the employee mobile app. After you input the correct temporary employee back into the employee profile, their time card data will be synchronized into your time sheet accordingly.
Whenever employee changes his/her ‘face’ in the registration file, the corresponding photo registered (not biometric parameters) will be stored into the employee profile’s face history for employer to trace. Also, Clockgogo will pro-actively send employer an alert through email when there is any employee changing ‘face’. So anyone try [...]
Clockgogo mobile app can detect if a Clockgogo WORK SPOT (CWS) is within 10m around your staff punching card. Clockgogo mobile app will mark the Clockgogo WORK SPOT (CWS) ID and name with the time card record for administration user to check.
You can define if CWS is compulsory upon punch card in【Employee】page. Please open the employee profile and choose your option on [CWS Certification Required] . If it is set as [Yes], that employee needs to connect to a CWS before going to the face recognition page when he / [...]
Don’t worry. You need not to mount the CWS on a wall. When you register the CWS in mobile app Clockgogo Boss, the system has already recorded the GPS information of where is registered. Then the administrator can enable GPS violation alert in【Alert Setting】. When the GPS in punch [...]
Unlike traditional fingerprint or face recognition devices, you need not to mount the CWS on a wall. We suggest placing it within employees’ field of vision, so that it can be easily detected when employees punch card in the mobile app.
There are TWO ways to check the shift. a. You can click [Reports] → [Employee Timesheet Report] to check in batch, then sort by “Shift Name” or “Shift Code”. In this way, you can review the exact shifts assigned to employee. Employees with empty value means no shift assigned [...]
Clockgogo can handle cross-day shift. For example, if your staff need to start working at 22:00 on day 1 and leave at 04:00 on day 2. You can set your shift as below: Work-in: 22:00 Work-out: 28:00 When you input ’28:00’, Clockgogo will recognize is means 04:00 on day [...]
Sure. JSONs are available for third party system developer, authorized by the employer, to retrieve real-time data from Clockgogo into their corresponding system. (Webinar: Authorize a Third Party Developer)
Sure. As long as you input correct shift code, leave code or public holiday back into roster, correct attendance result can still be calculated.
You can go to the ‘shift setting’ screen. Here Clockgogo allows administrator to define unlimited number of shifts, each of which represents a set of rule for working hour, late, early leave and OT calculation. The same employee can be assigned different shifts on different dates. (Webinar: Shift Setting)
Sign in, go to the order page and choose ‘add headcount’. There are two ways for an employer to add headcount: To add headcount with the existing subscription contract end date remains intact. To add headcount with the existing subscription contract replaced by a new subscription contract which will [...]
You can make your Clockgogo WORK SPOT (CWS) work by the following steps: a. Bring the Clockgogo WORK SPOT (CWS) to where it shall be placed b. Open Clockgogo Boss App and choose "WORK SPOT REGISTRATION" c. There shall be a list of WORK SPOT purchased by your company [...]
Delay of delivery may be due to many factors which are out of Clockgogo’s control, e.g. fault of courier, inefficiency of custom etc. It will always be better to purchase Clockgogo WORK SPOT (CWS) before you start a Clockgogo Cloud subscription. Since Clockgogo Cloud can function without Clockgogo WORK [...]
是的。操作工作單結束打卡後，員工需點擊【客戶簽名】按鈕。然後將手機交由客戶，對本次服務進行評價及簽字確認。在客戶簽字確認後，評價及簽字資訊將會被凍結保護，【客戶簽名】按鈕不能再次點開。
可以在Clockgogo Cloud的【工作管理】中，打開工作單並更改時間和地址。但是，依據【工作設定】-【工作凍結設定】的設定選項，符合凍結條件的工作單的以上欄位會變為唯讀狀態。如果在【工作設定】-【工作凍結設定】取消凍結，則工作單中被凍結的唯讀欄位會變回可編輯欄位。
通過以下幾種方式可以確認員工是否到達指定客戶/工作場所： a. （可選）可在客戶/指定工作場所放置CWS(定位器)，這樣員工只能在CWS(定位器)10米範圍內打卡簽到； b. 可以在【工作設定】中啟用，在員工到達及離開客戶/指定工作場所打卡簽到時，系統記錄當時的GPS定位，從而控制在設定的GPS誤差範圍打卡；同時你可以在Clockgogo Cloud的【綜合智能報表】查看“工作報告”，該報告可顯示當時的GPS定位及地址； c. 在【工作管理】中，每份工作單都可以啟用 選項，這樣員工就一定要進行面部識別才能成功打卡了。
當然可以。具體操作步驟如下： a. 使用管理員帳號登入Clockgogo Cloud b. 在【提醒設定】中的“工作延遲提醒”設定對應接收延遲提醒的管理人員/負責人的電郵即可。 當有延遲的工作時，會自動發電郵至該郵箱中。
每一張工作單對應一個員工，如果相同工作內容需要派給多名員工同時負責，則可以分別再為每個員工在【工作管理】中添加對應的工作單。
在因為擁有“工作主管”權限後，你還需對其選項進行設定。這會影響到你在添加工單時，能選到哪些部門的員工為“工作負責人”。 請通知系統管理員，用系統管理員賬號登入系統，打開[用戶設定]。依據你的需求，修改你 “工作主管”的 為“全部”/“部分”。設置之後，請你重新登入Clockgogo Cloud，此權限就開始生效了。
員工可收到相關通知，設定方法如下： a. 有"工作主管"權限的員工登入Clockgogo Cloud b. 點擊【工作管理】 c. 選擇要發送提醒/通知的相關工作單，或者在添加工作單時，啟用“延誤提醒”，設定好對應延誤xx分鐘提醒，儲存即可。當員工在工作預定開始時間xx分鐘後仍未打卡，就會收到對應工作的電郵提醒；同時員工在打開Clockgogo Staff時或在背景運行中也會通過App發出通知。 注：提醒電郵會直接發至員工資料中登記的公司電郵。
當然可以。具體操作步驟如下： a. 有"工作主管"權限的員工登入Clockgogo Cloud b. 點擊【工作管理】 c. 選擇要發送提醒/通知的相關工作單，或者在添加工作單時，啟用“工作前郵件提醒”，設定好對應提早xx小時(或xx日)提醒，儲存即可。客戶在工作開始前xx小時 (或xx日) 就會收到對應工作的電郵提醒了。 注： - 提醒電郵會發至工作單上填寫的“客戶電郵”中。 - 發送至客戶的郵件範本和內容，請在【工作設定】→ 郵件範本→ 提醒郵件範本中根據需要自行設定即可。