FAQs

已申請的假期可以取消嗎?為甚麽我找不到銷假選項?

2019-01-09T15:31:50+08:00

當然可以。員工本人、假期主管及排班主管均可銷假,具體取決於[假期設定]内的批核設定。假如在Clockgogo Staff App 及Clockgogo Cloud看不到銷假選項,請通知系統管理員打開[假期設定],檢查一下對應的假期設定是否正確。以下是銷假的具體操作: 員工本人: a. 個案一: 已提交請假申請,批核狀態為“進行中”,這時員工可進入Clockgogo Staff App → 我的請假 → 點擊[查詢],選擇需要取消的請假,再點擊右下角的銷假按鈕,確定並完成。 b. 個案二: 假如請假狀態為“已批核”,只有當該假期類型的批核設定為=時,員工才可以在Clockgogo Staff App銷假。沒有銷假權限的員工不能取消已批核的假期,這時銷假按鈕會被隱藏。 注:選項只是控制“已批核”的假期是否允許員工在Clockgogo Staff App進行銷假;但對於“進行中”的請假是不控制的,以便員工在發現錯誤輸入請假資訊而請假尚未批核時可以自行進行銷假。 假期主管/排班主管:可取消已通過批核的請假,銷假途徑有以下兩種: a. 登入Clockgogo Cloud, 在【假期管理】内點擊相關紀錄的[請假操作]按鈕,選擇銷假。 b. 已關聯員工ID的假期主管/排班主管還可透過Clockgogo Staff App →我的請假 →其他員工 →查詢並打開相關請假紀錄,點擊銷假按鈕。 注:假如批核狀態為“進行中”,主管是不能幫員工銷假的,必須由員工本人在Clockgogo Staff App進行銷假或主管可直接選擇批核。

已申請的假期可以取消嗎?為甚麽我找不到銷假選項? 2019-01-09T15:31:50+08:00

如果我要請假的日期並不連續,例如星期一及後兩週的星期五,應該如何操作呢?

2019-01-09T15:32:45+08:00

請在Clockgogo Staff → 我的請假 → 點擊右下角的[+]按鈕,填寫請假申請的開始日期、結束日期、假期類型,接著在下一步的日曆上,透過點擊日曆上的日期,直接新增或刪減某些日子,這樣就可以申請不連續的假期了。

如果我要請假的日期並不連續,例如星期一及後兩週的星期五,應該如何操作呢? 2019-01-09T15:32:45+08:00

假如我想使用Clockgogo的請假功能,應怎樣設定?並且如何進行審批呢?

2019-01-09T15:29:47+08:00

首先,Clockgogo Cloud系統管理員可以按以下步驟完成假期設定: a. 在【假期設定】添加假期類型,如:年假、病假、事假、產假等。 b. 在上述資料的新增過程中,您可以對每個假期類型進行批核設定。設定的內容包括:哪個角色可以批核、哪個角色可以銷假。 注:如果某假期類型設定為假期及排班主管都需要批核,則該請假需要以上兩個角色都批核後才算批核完成。 c. 在【用戶設定】向需要進行假期審批的用戶授予[假期主管]、[排班主管]權限。添加權限時,請根據該主管所管轄的員工範圍選擇可訪問部門。為了方便用戶在Clockgogo Staff APP中也能進行假期審批,請在這裡將用戶與員工ID進行關聯。 完成假期設定後,假期主管或排班主管可透過以下兩種方式查詢員工的請假紀錄和進行審批: a. 登入Clockgogo Cloud,在【假期管理】按條件查詢相關請假紀錄,然後點擊[請假操作]進行審批;或 b. 進入Clockgogo Staff APP → 我的請假 → 其他員工,點擊打開具體的申請記錄,就可以在APP上進行審批。

假如我想使用Clockgogo的請假功能,應怎樣設定?並且如何進行審批呢? 2019-01-09T15:29:47+08:00

When the leave is submitted, can we cancel it later? Why we cannot find the option of leave cancellation?

2020-07-28T10:01:31+08:00

Sure. Employee, Leave Manger and Roster Manager are allowed to cancel leave. It depends on the leave approval setting in【Leave Setting】. If you cannot find the leave cancellation option in Clockgogo Cloud & mobile app Clockgogo Staff, it means you do not have the access right to do so. Please inform the system administration to double [...]

When the leave is submitted, can we cancel it later? Why we cannot find the option of leave cancellation? 2020-07-28T10:01:31+08:00

If the leave period is not continuous, e.g. this Monday and the Friday in coming 2 weeks, how to apply the leave in Clockgogo Staff?

2019-01-09T14:38:13+08:00

Please tap the [+] icon to apply leave in [My Leave] → input the Start Date, End Date, leave type etc. to proceed as usual→ tap the date on the calendar to add and delete specific dates directly. In this way, the employee can submit a leave record which is not in continuous period.

If the leave period is not continuous, e.g. this Monday and the Friday in coming 2 weeks, how to apply the leave in Clockgogo Staff? 2019-01-09T14:38:13+08:00

If I need to apply more than one type of leave at the same time, e.g. annual leave and casual leave, how to apply the leave in Clockgogo Staff?

2019-01-09T14:37:29+08:00

User could choose one leave type ONLY in each leave application. For such case, please apply leaves separately.

If I need to apply more than one type of leave at the same time, e.g. annual leave and casual leave, how to apply the leave in Clockgogo Staff? 2019-01-09T14:37:29+08:00

We want to adopt Clockgogo to manage our leaves. How to setup the rules and approve leaves in the system?

2019-01-09T14:36:55+08:00

Firstly, Clockgogo Cloud Administrator should complete the settings as below: a. Add new leave types, e.g. Annual Leave, Sick Leave, Casual Leave, Maternity Leave, etc. in 【Leave Setting】. b. When adding a new leave type, please also setup the Leave Approval Setting to define who are entitled to approve leave & cancel leave. Remarks: If the [...]

We want to adopt Clockgogo to manage our leaves. How to setup the rules and approve leaves in the system? 2019-01-09T14:36:55+08:00

Should clients leave their comments and rating in our staff’s mobile App upon task completion? How to ensure such information will not be modified by staff themselves? Can such information be hidden in the App once clients input their rating and comments?

2020-07-28T09:58:45+08:00

Sure! Once your staff input the end time in the App, they should press [Client Signature] and pass their mobile to the client to sign and comment. Then [Client Signature] button will be disabled and information inputted by clients will be frozen accordingly.

Should clients leave their comments and rating in our staff’s mobile App upon task completion? How to ensure such information will not be modified by staff themselves? Can such information be hidden in the App once clients input their rating and comments? 2020-07-28T09:58:45+08:00

What can I do if my client requests to change the service time and address of assigned job orders?

2020-07-28T09:53:48+08:00

Go to [Job Management]  and click the “Job Number” of corresponding job order to modify the job details. In Particular, some fields of the job order may be read-only due to your job frozen setting in [Job Setting]. In this case, you need to change the job frozen setting in order to make those frozen fields [...]

What can I do if my client requests to change the service time and address of assigned job orders? 2020-07-28T09:53:48+08:00

How to ensure the staff really punch card in the designated site?

2020-07-28T09:52:43+08:00

Clockgogo can fulfill your requirement by: a. (Optional) Register a Clockgogo Work Spot (CWS) in client’s site / other designated site to control your staff to punch card within 10m from the CWS. b. Enable [GPS Checking]  in [Job Setting] to ensure staff punch card within a certain GPS variance. Job Manager can also check the [...]

How to ensure the staff really punch card in the designated site? 2020-07-28T09:52:43+08:00

Why did I fail to choose the employee that I wanted in job order?

2019-01-09T11:13:35+08:00

It is because that the Job Manager did not have the access right to the departments concerned. You need to set the “Department Access (Job Manager)”, which will influence the available employee can be chosen in job order creation. Please inform your system Administrator to update the “Department Access (Job Manager)” of your Job Manager account [...]

Why did I fail to choose the employee that I wanted in job order? 2019-01-09T11:13:35+08:00

Will Administrator / Job Manager receive any notifications when the job is delayed?

2020-07-28T09:33:41+08:00

Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Enable [Job Delay] alert and input the email address of administrator / Job Manager in [Alert Setting]. When there is any delay of the jobs, they will receive an email alert accordingly.

Will Administrator / Job Manager receive any notifications when the job is delayed? 2020-07-28T09:33:41+08:00

Will staff in charge receive any notifications when the job is delayed?

2020-07-28T10:12:18+08:00

Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [Delay Alert] and save. Emails will be sent to staff xx min. after job shall start [...]

Will staff in charge receive any notifications when the job is delayed? 2020-07-28T10:12:18+08:00

Is it possible to send an email alert to the client automatically after the job is assigned and job details are confirmed?

2020-07-27T18:04:58+08:00

Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of  [To employee] in [Pre-job Email Alert] and save. Client will receive the email alert in xx [...]

Is it possible to send an email alert to the client automatically after the job is assigned and job details are confirmed? 2020-07-27T18:04:58+08:00

Is it possible to send an email alert to the staff in charge automatically after the job is assigned and job details are confirmed?

2020-07-27T18:06:43+08:00

Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [To employee] in [Pre-job Email Alert] and save. Corresponding staff will receive the email alert in [...]

Is it possible to send an email alert to the staff in charge automatically after the job is assigned and job details are confirmed? 2020-07-27T18:06:43+08:00

Who are entitled to create and assign jobs? How can I assign the jobs to my staff?

2020-07-27T17:56:20+08:00

“Job Manager” can create and assign jobs. Firstly, system administrator needs to grant the access right to corresponding staff by: a. Login Clockgogo Cloud with the user ID of system administrator b. Go to [User Setting], set the entitled staff as “Job Manager” Remarks: Community (free) user of Clockgogo Cloud can registered ONE system Administrator account [...]

Who are entitled to create and assign jobs? How can I assign the jobs to my staff? 2020-07-27T17:56:20+08:00

Why Android users sometimes cannot receive the message of verification code when registering a Clockgogo Staff Mobile App account?

2019-01-09T11:06:23+08:00

If Android users have installed anti-virus App (e.g. 360 Security, AVG Antivirus, Antivirus & Security, etc.) in his / her mobile, the message may be blacklisted by the App. Android users can go to “Message Blocker / Filter” of the anti-virus App to double check whether there is any blocked message starting with ‘‘Clockgogo Staff verification [...]

Why Android users sometimes cannot receive the message of verification code when registering a Clockgogo Staff Mobile App account? 2019-01-09T11:06:23+08:00

Why does the location (GPS) in the map deviate a lot from where I am?

2019-01-09T11:04:44+08:00

This is because you have switched off your Wifi. Please note that switching on the GPS and Wifi (even you cannot access any Wifi nearby) can help precise GPS detection. In contrast, whether the Internet connection is available is relatively irrelevant to GPS accuracy.

Why does the location (GPS) in the map deviate a lot from where I am? 2019-01-09T11:04:44+08:00

How to punch card if I take a half-day leave?

2019-01-09T11:02:11+08:00

It depends on how your employer uses Clockgogo Cloud. For example, suppose you are required to punch card at 0900, 1200, 1300 and 1700 per working day. Now you would like to apply a half-day leave in the morning. Case 1: You can keep on punch card as 1300 (lunch-in) and 1700 (work-out). Afterwards, administration user [...]

How to punch card if I take a half-day leave? 2019-01-09T11:02:11+08:00

Can I use iPad / Android tablets to punch card?

2019-01-09T10:57:50+08:00

For Clockgogo Cloud Enterprise User, employees can punch card on a shared Tablet / iPad with the newly released Clockgogo Share (iPad/Tablet App). In this way, employees without a smartphone can also punch card easily! Remarks: Clockgogo Share is not applicable to Clockgogo Cloud Community User.

Can I use iPad / Android tablets to punch card? 2019-01-09T10:57:50+08:00

Will I receive any late alert, early leave alert, unexpected attendance on leave day alert, etc.?

2019-01-09T10:56:44+08:00

In General, such alerts should be sent to employer or receivers in the list only. For special cases, employer can add the email address of specific employees, even all employees to the list, so that they can receive the alerts as well.

Will I receive any late alert, early leave alert, unexpected attendance on leave day alert, etc.? 2019-01-09T10:56:44+08:00

What should I do if I want to change my smartphone / Tel. No.?

2019-01-09T10:55:55+08:00

For employee who changes a new smartphone and keep the original telephone no., they just need to download the Clockgogo App, then login and punch card as usual. For employee who also needs to change telephone no., please use one of the following methods: (a) Login in your original account (the Tel. No. you provided for [...]

What should I do if I want to change my smartphone / Tel. No.? 2019-01-09T10:55:55+08:00

I have outdoor work occasionally. Can I still use Clockgogo to punch card?

2019-01-09T10:54:17+08:00

Sure! Employee can punch card in any ad hoc working locations. Although such record is not registered under Clockgogo Work Spot (CWS), employer can still selectively (with the help of GPS, sim card and photo captured upon punch card) accept such record as an official punch card records.

I have outdoor work occasionally. Can I still use Clockgogo to punch card? 2019-01-09T10:54:17+08:00

Will Clockgogo mobile app extract any personal information from our mobile phone?

2019-01-09T10:52:48+08:00

Clockgogo mobile app uses the mobile phone number to recognize an employee. For employer which requires face recognition upon punching card, camera will also be assessed upon punching card. Apart from this, no other information will be collected and stored in Clockgogo Cloud. Most importantly, Clockgogo mobile app will NOT track an employee when Clockgogo mobile [...]

Will Clockgogo mobile app extract any personal information from our mobile phone? 2019-01-09T10:52:48+08:00

I am working at where the Internet access is not available. Can I still punch card? Will such time card record be recognized?

2019-01-09T10:51:15+08:00

Don’t worry. You can still punch card or record outdoor work as usual. Once your mobile gets back to where the Internet is available, time card record will be synchronized back into CGG cloud.

I am working at where the Internet access is not available. Can I still punch card? Will such time card record be recognized? 2019-01-09T10:51:15+08:00

Will my employer have my faceprint (biometrics)?

2019-01-09T10:48:42+08:00

No. Your employer will not have your faceprint. Your employee will only have your photo upon face registration. What’s more, unless you choose to store your faceprint in Clockgogo Cloud (which will enable you to punch card in any mobile after login), your faceprint will only be stored in your own mobile.

Will my employer have my faceprint (biometrics)? 2019-01-09T10:48:42+08:00

We joined Clockgogo Enterprise Plan and the monthly API call service has been exhausted. Are there any solutions?

2019-01-09T10:47:19+08:00

Existing monthly API call quota is 300 x headcount. For example, a company subscribed 100 headcounts can call API service 30000 times. Customer can now buy addition web service ticket (WST) if more web service calls are needed. 10000 calls is the minimum requirement per order. Paid WST does not have expiry date indeed. If a [...]

We joined Clockgogo Enterprise Plan and the monthly API call service has been exhausted. Are there any solutions? 2019-01-09T10:47:19+08:00

What should I do if an employee changes her CGG ID (i.e. permanent mobile number) amid her employment period?

2019-01-09T10:46:29+08:00

You can record such change as below: a. Go to [employee information] b. Select the employee being concerned and input the new mobile number c. System will detect there is a change of mobile number. System will ask how you would like to handle time card before and after the change of the mobile number.

What should I do if an employee changes her CGG ID (i.e. permanent mobile number) amid her employment period? 2019-01-09T10:46:29+08:00

I have a large number of temporary employees who need to start working immediately but I have no time to input their information into employee profile yet. Can these employees punch card first and then I input their information back into employee profile later?

2019-01-09T10:37:42+08:00

Sure. Your temporary employees can start punching card once they add your company as ‘employer’ through the [add employer] function in the employee mobile app. After you input the correct temporary employee back into the employee profile, their time card data will be synchronized into your time sheet accordingly.

I have a large number of temporary employees who need to start working immediately but I have no time to input their information into employee profile yet. Can these employees punch card first and then I input their information back into employee profile later? 2019-01-09T10:37:42+08:00

Though punch card process is protected by face recognition, what if my staff cheats the mobile app by changing the registration to somebody else’s face?

2019-01-09T10:33:24+08:00

Whenever employee changes his/her ‘face’ in the registration file, the corresponding photo registered (not biometric parameters) will be stored into the employee profile’s face history for employer to trace. Also, Clockgogo will pro-actively send employer an alert through email when there is any employee changing ‘face’. So anyone try to use his/her buddy’ face to punch [...]

Though punch card process is protected by face recognition, what if my staff cheats the mobile app by changing the registration to somebody else’s face? 2019-01-09T10:33:24+08:00

How can Clockgogo make sure my staff is at the working location while punching card?

2019-01-09T10:32:16+08:00

Clockgogo mobile app can detect if a Clockgogo WORK SPOT (CWS) is within 10m around your staff punching card. Clockgogo mobile app will mark the Clockgogo WORK SPOT (CWS) ID and name with the time card record for administration user to check.

How can Clockgogo make sure my staff is at the working location while punching card? 2019-01-09T10:32:16+08:00

If I have purchased a CWS, besides face certification, is CWS certification a compulsory procedure to punch card?

2020-07-28T10:03:33+08:00

You can define if CWS is compulsory upon punch card in【Employee】page. Please open the employee profile and choose your option on [CWS Certification Required] . If it is set as [Yes], that employee needs to connect to a CWS before going to the face recognition page when he / she punches card in the mobile app.

If I have purchased a CWS, besides face certification, is CWS certification a compulsory procedure to punch card? 2020-07-28T10:03:33+08:00

Some of my employees may take away the CWS from the office and punch card in somewhere else. How to prevent such problems from happening?

2019-01-09T10:29:41+08:00

Don’t worry. You need not to mount the CWS on a wall. When you register the CWS in mobile app Clockgogo Boss, the system has already recorded the GPS information of where is registered. Then the administrator can enable GPS violation alert in【Alert Setting】. When the GPS in punch card does not match the registered GPS [...]

Some of my employees may take away the CWS from the office and punch card in somewhere else. How to prevent such problems from happening? 2019-01-09T10:29:41+08:00

How can I check which employee have not been assigned shifts OR what types of shifts have been assigned?

2020-07-28T10:17:19+08:00

There are TWO ways to check the shift. a. You can click [Reports] → [Employee Timesheet Report] to check in batch, then sort by “Shift Name” or “Shift Code”. In this way, you can review the exact shifts assigned to employee. Employees with empty value means no shift assigned yet. OR b. You can check the [...]

How can I check which employee have not been assigned shifts OR what types of shifts have been assigned? 2020-07-28T10:17:19+08:00

What if my company requires staff to start working on day 1 and leave on day 2? How shall I make my shift setting?

2019-01-09T10:27:03+08:00

Clockgogo can handle cross-day shift. For example, if your staff need to start working at 22:00 on day 1 and leave at 04:00 on day 2. You can set your shift as below: Work-in: 22:00 Work-out: 28:00 When you input ’28:00’, Clockgogo will recognize is means 04:00 on day 2.

What if my company requires staff to start working on day 1 and leave on day 2? How shall I make my shift setting? 2019-01-09T10:27:03+08:00

Our attendance policy is more complicated and we have a very comprehensive roster system already. Can our roster system retrieve attendance data from Clockgogo?

2019-01-09T10:25:12+08:00

Sure. JSONs are available for third party system developer, authorized by the employer, to retrieve real-time data from Clockgogo into their corresponding system. (Webinar: Authorize a Third Party Developer)

Our attendance policy is more complicated and we have a very comprehensive roster system already. Can our roster system retrieve attendance data from Clockgogo? 2019-01-09T10:25:12+08:00

I am too busy to confirm roster in coming days / weeks / months. Can my staff punching cards first and then I re-furnish the roster back later?

2019-01-09T10:24:45+08:00

Sure. As long as you input correct shift code, leave code or public holiday back into roster, correct attendance result can still be calculated.

I am too busy to confirm roster in coming days / weeks / months. Can my staff punching cards first and then I re-furnish the roster back later? 2019-01-09T10:24:45+08:00

My company has more than one kind of working hour, late, early leave and OT calculation rule. Can Clockgogo handle this?

2019-01-08T17:59:10+08:00

You can go to the ‘shift setting’ screen. Here Clockgogo allows administrator to define unlimited number of shifts, each of which represents a set of rule for working hour, late, early leave and OT calculation. The same employee can be assigned different shifts on different dates. (Webinar: Shift Setting)

My company has more than one kind of working hour, late, early leave and OT calculation rule. Can Clockgogo handle this? 2019-01-08T17:59:10+08:00

What shall I do if my company expands amid a subscription contract period?

2019-01-08T17:58:30+08:00

Sign in, go to the order page and choose ‘add headcount’. There are two ways for an employer to add headcount: To add headcount with the existing subscription contract end date remains intact. To add headcount with the existing subscription contract replaced by a new subscription contract which will last for one more year from the [...]

What shall I do if my company expands amid a subscription contract period? 2019-01-08T17:58:30+08:00

What shall I do when I receive a Clockgogo WORK SPOT?

2019-01-08T17:57:50+08:00

You can make your Clockgogo WORK SPOT (CWS) work by the following steps: a. Bring the Clockgogo WORK SPOT (CWS) to where it shall be placed b. Open Clockgogo Boss App and choose "WORK SPOT REGISTRATION" c. There shall be a list of WORK SPOT purchased by your company (the “employer”) d. Choose the Clockgogo WORK [...]

What shall I do when I receive a Clockgogo WORK SPOT? 2019-01-08T17:57:50+08:00

What if the delivery of WORK SPOT cannot catch up my Clockgogo Cloud contract start time? Will I have compensation for Clockgogo Cloud subscription fee?

2019-01-08T17:54:56+08:00

Delay of delivery may be due to many factors which are out of Clockgogo’s control, e.g. fault of courier, inefficiency of custom etc. It will always be better to purchase Clockgogo WORK SPOT (CWS) before you start a Clockgogo Cloud subscription. Since Clockgogo Cloud can function without Clockgogo WORK SPOT, except fake GPS checking function, you [...]

What if the delivery of WORK SPOT cannot catch up my Clockgogo Cloud contract start time? Will I have compensation for Clockgogo Cloud subscription fee? 2019-01-08T17:54:56+08:00

客戶在工作單服務結束時,是在上門服務員工的手機上進行打分和評價嗎? 那如何保證這些資訊不會被員工修改?能否在客戶打分和評價後立即隱藏這部分資訊呢?

2019-01-09T15:26:27+08:00

是的。操作工作單結束打卡後,員工需點擊【客戶簽名】按鈕。然後將手機交由客戶,對本次服務進行評價及簽字確認。在客戶簽字確認後,評價及簽字資訊將會被凍結保護,【客戶簽名】按鈕不能再次點開。

客戶在工作單服務結束時,是在上門服務員工的手機上進行打分和評價嗎? 那如何保證這些資訊不會被員工修改?能否在客戶打分和評價後立即隱藏這部分資訊呢? 2019-01-09T15:26:27+08:00

如果客戶要更改上門服務的時間或位址,對於已經派發的工單,該如何操作?

2019-01-09T15:25:41+08:00

可以在Clockgogo Cloud的【工作管理】中,打開工作單並更改時間和地址。但是,依據【工作設定】-【工作凍結設定】的設定選項,符合凍結條件的工作單的以上欄位會變為唯讀狀態。如果在【工作設定】-【工作凍結設定】取消凍結,則工作單中被凍結的唯讀欄位會變回可編輯欄位。

如果客戶要更改上門服務的時間或位址,對於已經派發的工單,該如何操作? 2019-01-09T15:25:41+08:00

如何確保負責員工是否真的在客戶/指定工作場所打卡簽到?

2019-01-09T15:24:50+08:00

通過以下幾種方式可以確認員工是否到達指定客戶/工作場所: a. (可選)可在客戶/指定工作場所放置CWS(定位器),這樣員工只能在CWS(定位器)10米範圍內打卡簽到; b. 可以在【工作設定】中啟用,在員工到達及離開客戶/指定工作場所打卡簽到時,系統記錄當時的GPS定位,從而控制在設定的GPS誤差範圍打卡;同時你可以在Clockgogo Cloud的【綜合智能報表】查看“工作報告”,該報告可顯示當時的GPS定位及地址; c. 在【工作管理】中,每份工作單都可以啟用 選項,這樣員工就一定要進行面部識別才能成功打卡了。

如何確保負責員工是否真的在客戶/指定工作場所打卡簽到? 2019-01-09T15:24:50+08:00

當有工作 (Job) 延誤未完成時,管理人員/負責人可以收到通知嗎?

2019-01-09T15:22:17+08:00

當然可以。具體操作步驟如下: a. 使用管理員帳號登入Clockgogo Cloud b. 在【提醒設定】中的“工作延遲提醒”設定對應接收延遲提醒的管理人員/負責人的電郵即可。 當有延遲的工作時,會自動發電郵至該郵箱中。

當有工作 (Job) 延誤未完成時,管理人員/負責人可以收到通知嗎? 2019-01-09T15:22:17+08:00

為什麼我在【工作管理】中添加工作單時,在“工作負責人”一欄無法選擇到對應的員工?

2019-01-09T15:23:33+08:00

在因為擁有“工作主管”權限後,你還需對其選項進行設定。這會影響到你在添加工單時,能選到哪些部門的員工為“工作負責人”。 請通知系統管理員,用系統管理員賬號登入系統,打開[用戶設定]。依據你的需求,修改你 “工作主管”的 為“全部”/“部分”。設置之後,請你重新登入Clockgogo Cloud,此權限就開始生效了。

為什麼我在【工作管理】中添加工作單時,在“工作負責人”一欄無法選擇到對應的員工? 2019-01-09T15:23:33+08:00

當有工作 (Job) 延誤未完成時,員工會收到通知嗎?

2019-01-09T15:20:47+08:00

員工可收到相關通知,設定方法如下: a. 有"工作主管"權限的員工登入Clockgogo Cloud b. 點擊【工作管理】 c. 選擇要發送提醒/通知的相關工作單,或者在添加工作單時,啟用“延誤提醒”,設定好對應延誤xx分鐘提醒,儲存即可。當員工在工作預定開始時間xx分鐘後仍未打卡,就會收到對應工作的電郵提醒;同時員工在打開Clockgogo Staff時或在背景運行中也會通過App發出通知。 注:提醒電郵會直接發至員工資料中登記的公司電郵。

當有工作 (Job) 延誤未完成時,員工會收到通知嗎? 2019-01-09T15:20:47+08:00

與客戶確認好上門服務的內容和時間,將工作單 (Job) 派給員工後,系統能否自動發送<上門服務預約確認通知>給客戶嗎?

2019-01-09T15:19:56+08:00

當然可以。具體操作步驟如下: a. 有"工作主管"權限的員工登入Clockgogo Cloud b. 點擊【工作管理】 c. 選擇要發送提醒/通知的相關工作單,或者在添加工作單時,啟用“工作前郵件提醒”,設定好對應提早xx小時(或xx日)提醒,儲存即可。客戶在工作開始前xx小時 (或xx日) 就會收到對應工作的電郵提醒了。 注: - 提醒電郵會發至工作單上填寫的“客戶電郵”中。 - 發送至客戶的郵件範本和內容,請在【工作設定】→ 郵件範本→ 提醒郵件範本中根據需要自行設定即可。

與客戶確認好上門服務的內容和時間,將工作單 (Job) 派給員工後,系統能否自動發送<上門服務預約確認通知>給客戶嗎? 2019-01-09T15:19:56+08:00

與客戶確認好上門服務的內容和時間,並將工作單(Job)派給員工後,系統能否自動發送<上門服務預約確認通知>給負責本次服務/工作的員工?

2019-01-09T15:19:24+08:00

當然可以。具體操作步驟如下: a. 有"工作主管"權限的員工登入Clockgogo Cloud b. 點擊【工作管理】 c. 選擇要發送提醒/通知的相關工作單,或者在添加工作單時,啟用“工作前郵件提醒”,設定好對應提早xx小時(或xx日)提醒,儲存即可。員工在工作開始前xx小時 (或xx日) 就會收到對應工作的電郵提醒了。 d. 同時負責本次服務/工作的員工在Clockgogo Staff移動App的“我的工作”中,點擊相關工作單 (Job) 可以查看到具體內容,包括客戶,連絡人,聯繫電話,工作內容等,方便員工做好工作準備。

與客戶確認好上門服務的內容和時間,並將工作單(Job)派給員工後,系統能否自動發送<上門服務預約確認通知>給負責本次服務/工作的員工? 2019-01-09T15:19:24+08:00

誰能建立、派發工作單(Job)?具體如何派工作單(Job) 給員工?

2019-01-09T15:17:52+08:00

擁有“工作主管”權限的員工可以建立和派發工作單(Job),操作如下: 首先,管理員向相關員工賦予建立和派發工作單(Job)的權限: a. 使用管理員帳號登入Clockgogo Cloud b. 在【用戶設定】將有建立、派發工作單 (Job) 權限的員工設為“工作主管” 注:免費版的Clockgogo Cloud只能註冊一個管理員帳號,管理員僅能向該帳號賦予“工作主管”權限。 c. 擁有“工作主管”權限的員工重新登入Clockgogo Cloud d. 在【工作管理】中添加工作單給員工。

誰能建立、派發工作單(Job)?具體如何派工作單(Job) 給員工? 2019-01-09T15:17:52+08:00

爲何Android 手機在註冊Clockgogo Staff 移動App 時偶爾會發生無法接收驗證碼短信的情況呢?

2019-01-09T15:15:32+08:00

假如你在Android手機安裝了防毒應用程式 (如Avast手機安全,騰訊手機管家、360手機衛士、LBE安全大師等),驗證碼短信有可能被這些程式列入了騷擾黑名單,故無法接收。 用戶可在“騷擾攔截”中查看是否有將相關註冊短信誤認為垃圾短信而被攔截,查看內容以“Clockgogo Staff verification code: ……” 開頭的短信即可。 注:小米手機會將這些短信歸類到通知類短信的大類,小米手機用戶請在通知類短信大類下查找。

爲何Android 手機在註冊Clockgogo Staff 移動App 時偶爾會發生無法接收驗證碼短信的情況呢? 2019-01-09T15:15:32+08:00

為甚麽地圖上顯示的GPS定位與我的實際位置相差甚遠?

2019-01-09T15:15:06+08:00

這是因爲你的手機並未開啟Wifi。你可透過開啟Wifi來提高GPS定位的速度和準確性。 開啟Wifi後,即使不連入Wifi熱點,也能讓定位結果更精準! 相對來說,是否有網絡連接並不影響GPS定位的準確性。

為甚麽地圖上顯示的GPS定位與我的實際位置相差甚遠? 2019-01-09T15:15:06+08:00

我今天請了半日假,應該如何打卡呢?

2019-01-09T15:07:58+08:00

具體操作取決於你的僱主在Clockgogo Cloud的相關設定。 例子:你平日需要在0900, 1200, 1300及1700 打卡,而你今天上午請了半日假 個案1: 你可如常在1300(結束午膳)及1700(放工)打卡。 然後,相關負責同事會為你手動調整當天的遲到及工時紀錄。 個案2: 相關負責同事可以建立一個半日工作班別,調整返工時間至1300,放工時間至1700。只要你當天被設定為該班別,就可以在1300(返工)及1700(放工)打卡。

我今天請了半日假,應該如何打卡呢? 2019-01-09T15:07:58+08:00

我如果要換手機/電話號碼,應該怎麽辦?

2019-01-09T14:59:42+08:00

假如你轉手機而使用原來的電話號碼,你只需要在新手機重新下載Clockgogo App,就可以如常登入並進行打卡。 假如你需要轉電話號碼,可參考以下兩種方法: a. 使用你原來的帳戶(即首次註冊時使用的電話號碼)登入,所有的資料和打卡紀錄都不會受到影響。或 b. 用新電話號碼註冊一個新的帳戶,但請務必通知僱主有關你的帳戶變更,否則你的打卡紀錄會無效。

我如果要換手機/電話號碼,應該怎麽辦? 2019-01-09T14:59:42+08:00

我工作的地點沒有互聯網連接。我可以離線打卡嗎?離線打卡數據能被接收到嗎?

2019-01-09T14:57:35+08:00

請不必擔心,在沒有互聯網連接的地方,您也可以照常打卡和做外勤記錄。系統會在您的手機連接入互聯網時,將這些數據再一起同步到CGG雲。

我工作的地點沒有互聯網連接。我可以離線打卡嗎?離線打卡數據能被接收到嗎? 2019-01-09T14:57:35+08:00

我們是Clockgogo 企業版用戶,對API的用量非常高,假如我們已經用盡了API限額,可以怎麽辦呢?

2019-01-09T14:55:26+08:00

企業版用戶每月可調用的API限額為300 x員工人數。例如訂購了100個員工,則每月可調用API 30000次。API用量較大的客戶,可線上購買額外的Web Service 使用券[WST],每次至少購買10000次API用量。該使用券並無實質到期日,只要你仍是企業版用戶(即在當前Clockgogo Cloud合約完結前延長合約期限)就可以繼續使用已購買的剩餘用量。

我們是Clockgogo 企業版用戶,對API的用量非常高,假如我們已經用盡了API限額,可以怎麽辦呢? 2019-01-09T14:55:26+08:00

在職期間內,如果員工需要變更他的CGG ID(例:手機號碼),應該怎麼操作?

2019-01-09T14:54:42+08:00

請按以下步驟操作: a. 打開 [員工檔案] b. 選擇該員工,並輸入新的手機號碼。 c. 系統會檢測到員工手機號碼變更的行為。接下來根據系統提示,請決定如何處理該員工不同手機號碼的打卡數據歸屬。

在職期間內,如果員工需要變更他的CGG ID(例:手機號碼),應該怎麼操作? 2019-01-09T14:54:42+08:00

我們公司的員工中有大量的臨時工,他們都會在招募後即刻上班。我根本沒有充裕的時間提前輸入完他們的員工檔案。我可以讓這些員工先打卡,開始工作,再補充他們的員工檔案嗎?

2019-01-09T14:54:02+08:00

可以。他們先通過APP中的[添加僱主添加上貴公司,然後就可以開始打卡了。 在您補充完他們的員工檔案後,系統就會將他們的打卡數據同步到貴司的工時表中。

我們公司的員工中有大量的臨時工,他們都會在招募後即刻上班。我根本沒有充裕的時間提前輸入完他們的員工檔案。我可以讓這些員工先打卡,開始工作,再補充他們的員工檔案嗎? 2019-01-09T14:54:02+08:00

如果我們啟用人臉識別來打卡,員工私底下用他人的人臉信息代替本人註冊信息來作弊打卡,我們該怎麼辦?

2019-01-09T14:53:07+08:00

當員工更新面部認證時,系統會將當前提交的註冊相片(並非生物特征參數)儲存到員工檔案的人臉歷史記錄中,便於僱主查找,以避免此類作弊打卡行為。 並且,在員工更新面部認證時,Clockgogo會主動發送郵件來提醒僱主。僱主完全能掌握員工人臉識別的作弊打卡行為。

如果我們啟用人臉識別來打卡,員工私底下用他人的人臉信息代替本人註冊信息來作弊打卡,我們該怎麼辦? 2019-01-09T14:53:07+08:00

假如我購買了定位器,除了面部認證,員工打卡時必須連接至定位器才能夠成功打卡嗎?

2019-01-09T14:51:21+08:00

您可以登入Clockgogo Cloud,在【員工】頁面可打開員工檔案,在<定位器認證要求>向每位員工設定是否打卡時必須連接至定位器。當設定為<是>時,員工必須搜尋到定位器後才能進入面部認證過程。這能有效確保員工在指定工作範圍打卡。

假如我購買了定位器,除了面部認證,員工打卡時必須連接至定位器才能夠成功打卡嗎? 2019-01-09T14:51:21+08:00

假如員工把定位器帶離工作地點,然後打卡,這種情況可怎樣避免?

2019-01-09T14:50:47+08:00

請不必擔心,你無需像使用傳統指紋、人臉識別考勤機那樣,將其固定在牆上。在您註冊定位器時,系統已記錄了定位器的GPS位置。管理員可在Clockgogo Cloud 【提醒設定】開啟<Clockgogo定位器與打卡時GPS位置不一致>選項,這樣當員工打卡時的GPS位置與定位器註冊的GPS位置(即指定工作地點)不一致時,僱主可收到電郵提醒,然後參考該員工打卡時的SSID、打卡相片的背景、GPS等加以查證。 另外,您也可以在【定位器】頁面逐一對每個定位器設定是否要發出上述提醒。例如定位器安放在流動車輛或臨時工作地點,由於定位器的實際位置經常轉變,可停用GPS不匹配異常提醒。

假如員工把定位器帶離工作地點,然後打卡,這種情況可怎樣避免? 2019-01-09T14:50:47+08:00

我該如何查看哪些員工仍未排班或已排了什麼班別?

2019-01-09T14:48:54+08:00

你可以按照以下兩種方法查看: a. 點擊【綜合智能報表】内的【員工工時表報告】進行批量查看,再按“班別名稱”或“班別編號”排序,空白的即為沒有排班的員工。或 b. 在【工時表】逐個查看相關員工每週的排班情況。

我該如何查看哪些員工仍未排班或已排了什麼班別? 2019-01-09T14:48:54+08:00

我們公司員工的工作時間是當天開始工作至第二天才下班。那我該怎麼設置更別?

2019-01-09T14:48:24+08:00

Clockgogo可以解決跨天排更。例如,如果員工是在第一天的22:00上班,第二天的04:00下班。 設置步驟如下: 上班時間: 22:00 下班時間: 28:00 Clockgogo會自動識別出您輸入的’28:00’是指第二天的04:00。

我們公司員工的工作時間是當天開始工作至第二天才下班。那我該怎麼設置更別? 2019-01-09T14:48:24+08:00

我們的考勤規則非常復雜,而且也有一個完善的排班系統。我想了解一下,我們的排班系統可以從Clockgogo那抓取考勤數據嗎?

2019-01-09T14:47:36+08:00

可以。通過僱主的授權後,第三方系統開發者可以用JSONs從Clockgogo存取實時數據到對應的系統。(Webinar: Authorize a Third Party Developer)

我們的考勤規則非常復雜,而且也有一個完善的排班系統。我想了解一下,我們的排班系統可以從Clockgogo那抓取考勤數據嗎? 2019-01-09T14:47:36+08:00

我的公司有多過一種工時、遲到、早退、加班計算規則。Clockgogo能支持嗎?

2019-01-09T14:45:59+08:00

您可以打開‘班別設定’頁面。Clockgogo支持定義無限班別,管理員可以給每個班別定義各自不同的工時、遲到、早退、加班計算規則。 支持員工在不同‘工作天’上不同班別。 (Webinar: Shift Setting)

我的公司有多過一種工時、遲到、早退、加班計算規則。Clockgogo能支持嗎? 2019-01-09T14:45:59+08:00

如果我的公司在訂購合約期內有人員擴張,我該怎麼辦?

2019-01-09T14:44:43+08:00

先登錄,然後去訂購頁面,選擇‘添加人數’。你可透過以下兩種方法添加員工人數: 1.保持當前的訂購合約期限不變,添加員工人數; 2. 取代原先訂購的合約期限,原有及新添加的員工一併從訂購日起訂購一份為期一年的新合約。

如果我的公司在訂購合約期內有人員擴張,我該怎麼辦? 2019-01-09T14:44:43+08:00

我收到Clockgogo定位器後,應該如何使用?

2019-01-09T14:43:34+08:00

請按以下步驟來設定您的Clockgogo定位器: a. 把Clockgogo定位器放置在您需要控制的打卡範圍的中心,或者在範圍中的其他您喜歡的位置。 b. 打開Clockgogo僱主APP,選擇‘註冊定位器’ c. 您會看到您和貴司已經購買的所有Clockgogo定位器信息。 d. 選擇本次需要註冊的定位器,並請您移步到定位器附近。 e. 系統會偵測附近是否有定位器。如果檢測成功,系統會要求您給定位器命名。 f. 接著請按’GPS’,來註冊定位器現在的地理位置信息。 g. 註冊成功後,您就可以通知員工在定位器的有效範圍(10米)內打卡。

我收到Clockgogo定位器後,應該如何使用? 2019-01-09T14:43:34+08:00

如果Clockgogo定位器於Clockgogo雲合約生效時仍未送達,我可以申請補償Clockgogo雲的訂購費嗎?

2019-01-08T17:55:59+08:00

延遲交貨會有諸多因素,並非全部由Clockgogo造成,例如:貨運、海關、當地節假日等等。即使如此,我們始終建議您在訂購Clockgogo雲之前,先訂購Clockgogo定位器。除了預防作弊打卡這一功能外,即使在沒有Clockgogo定位器的情況下,Clockgogo仍可以正常運作。所以,在Clockgogo定位器送達前,您就可以開始體驗Clockgogo雲帶給您的至臻服務。

如果Clockgogo定位器於Clockgogo雲合約生效時仍未送達,我可以申請補償Clockgogo雲的訂購費嗎? 2019-01-08T17:55:59+08:00
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