假如一個請假申請包含多個日期，銷假時是全部取消，還是可以只取消部分日期？
銷假是取消同一申請内的所有日期。如果只想取消其中某一個日期，員工需要在銷假後重新申請其他的日期的請假。
January 9, 2019
已申請的假期可以取消嗎？為甚麽我找不到銷假選項？
當然可以。員工本人、假期主管及排班主管均可銷假，具體取決於[假期設定]内的批核設定。假如在Clockgogo Staff App 及Clockgogo Cloud看不到銷假選項，請通知系統管理員打開[假期設定]，檢查一下對應的假期設定是否正確。以下是銷假的具體操作： 員工本人： a. 個案一: 已提交請假申請,批核狀態為“進行中”，這時員工可進入Clockgogo Staff App → 我的請假 → 點擊[查詢]，選擇需要取消的請假，再點擊右下角的銷假按鈕，確定並完成。 b. 個案二: 假如請假狀態為“已批核”，只有當該假期類型的批核設定為=時，員工才可以在Clockgogo Staff App銷假。沒有銷假權限的員工不能取消已批核的假期，這時銷假按鈕會被隱藏。 注：選項只是控制“已批核”的假期是否允許員工在Clockgogo Staff App進行銷假；但對於“進行中”的請假是不控制的，以便員工在發現錯誤輸入請假資訊而請假尚未批核時可以自行進行銷假。 假期主管/排班主管：可取消已通過批核的請假，銷假途徑有以下兩種： a. 登入Clockgogo Cloud, 在【假期管理】内點擊相關紀錄的［請假操作］按鈕，選擇銷假。 b. 已關聯員工ID的假期主管/排班主管還可透過Clockgogo Staff App →我的請假 →其他員工 →查詢並打開相關請假紀錄，點擊銷假按鈕。 注：假如批核狀態為“進行中”，主管是不能幫員工銷假的，必須由員工本人在Clockgogo Staff App進行銷假或主管可直接選擇批核。
如果我要請假的日期並不連續，例如星期一及後兩週的星期五，應該如何操作呢？
請在Clockgogo Staff → 我的請假 → 點擊右下角的[+]按鈕，填寫請假申請的開始日期、結束日期、假期類型，接著在下一步的日曆上，透過點擊日曆上的日期，直接新增或刪減某些日子，這樣就可以申請不連續的假期了。
如果我這次申請的假期，有年假又有事假，該如何操作呢？
每次請假只能指定一種假期類型。請按不同的假期類型，分開申請。
假如我想使用Clockgogo的請假功能，應怎樣設定？並且如何進行審批呢？
首先，Clockgogo Cloud系統管理員可以按以下步驟完成假期設定： a. 在【假期設定】添加假期類型，如：年假、病假、事假、產假等。 b. 在上述資料的新增過程中，您可以對每個假期類型進行批核設定。設定的內容包括：哪個角色可以批核、哪個角色可以銷假。 注：如果某假期類型設定為假期及排班主管都需要批核，則該請假需要以上兩個角色都批核後才算批核完成。 c. 在【用戶設定】向需要進行假期審批的用戶授予[假期主管]、[排班主管]權限。添加權限時，請根據該主管所管轄的員工範圍選擇可訪問部門。為了方便用戶在Clockgogo Staff APP中也能進行假期審批，請在這裡將用戶與員工ID進行關聯。 完成假期設定後，假期主管或排班主管可透過以下兩種方式查詢員工的請假紀錄和進行審批: a. 登入Clockgogo Cloud，在【假期管理】按條件查詢相關請假紀錄，然後點擊[請假操作]進行審批；或 b. 進入Clockgogo Staff APP → 我的請假 → 其他員工，點擊打開具體的申請記錄，就可以在APP上進行審批。
I submitted a leave which covers more than 1 day. Can I partially cancel some of the dates concerned?
When user cancel the leave, all dates under the same application will be cancelled. If you only need to cancel some of the dates, please cancel the leave and apply again.
When the leave is submitted, can we cancel it later? Why we cannot find the option of leave cancellation?
Sure. Employee, Leave Manger and Roster Manager are allowed to cancel leave. It depends on the leave approval setting in【Leave Setting】. If you cannot find the leave cancellation option in Clockgogo Cloud & mobile app Clockgogo Staff, it means you do not have the access right to do so. [...]
If the leave period is not continuous, e.g. this Monday and the Friday in coming 2 weeks, how to apply the leave in Clockgogo Staff?
Please tap the [+] icon to apply leave in [My Leave] → input the Start Date, End Date, leave type etc. to proceed as usual→ tap the date on the calendar to add and delete specific dates directly. In this way, the employee can submit a leave record which [...]
If I need to apply more than one type of leave at the same time, e.g. annual leave and casual leave, how to apply the leave in Clockgogo Staff?
User could choose one leave type ONLY in each leave application. For such case, please apply leaves separately.
We want to adopt Clockgogo to manage our leaves. How to setup the rules and approve leaves in the system?
Firstly, Clockgogo Cloud Administrator should complete the settings as below: a. Add new leave types, e.g. Annual Leave, Sick Leave, Casual Leave, Maternity Leave, etc. in 【Leave Setting】. b. When adding a new leave type, please also setup the Leave Approval Setting to define who are entitled to approve [...]
Should clients leave their comments and rating in our staff’s mobile App upon task completion? How to ensure such information will not be modified by staff themselves? Can such information be hidden in the App once clients input their rating and comments?
Sure! Once your staff input the end time in the App, they should press [Client Signature] and pass their mobile to the client to sign and comment. Then [Client Signature] button will be disabled and information inputted by clients will be frozen accordingly.
What can I do if my client requests to change the service time and address of assigned job orders?
Go to [Job Management] and click the “Job Number” of corresponding job order to modify the job details. In Particular, some fields of the job order may be read-only due to your job frozen setting in [Job Setting]. In this case, you need to change the job frozen setting [...]
How to ensure the staff really punch card in the designated site?
Clockgogo can fulfill your requirement by: a. (Optional) Register a Clockgogo Work Spot (CWS) in client’s site / other designated site to control your staff to punch card within 10m from the CWS. b. Enable [GPS Checking] in [Job Setting] to ensure staff punch card within a certain GPS [...]
Can I assign one single job to more than one employee?
Only one employee can be chosen per job order. You can create more than one job order with the same job details and assigned to different employees in if necessary.
Why did I fail to choose the employee that I wanted in job order?
It is because that the Job Manager did not have the access right to the departments concerned. You need to set the “Department Access (Job Manager)”, which will influence the available employee can be chosen in job order creation. Please inform your system Administrator to update the “Department Access [...]
Will Administrator / Job Manager receive any notifications when the job is delayed?
Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Enable [Job Delay] alert and input the email address of administrator / Job Manager in [Alert Setting]. When there is any delay of the jobs, they will receive an email alert accordingly.
Will staff in charge receive any notifications when the job is delayed?
Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [Delay Alert] and save. Emails will be sent to [...]
Is it possible to send an email alert to the client automatically after the job is assigned and job details are confirmed?
Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [To employee] in [Pre-job Email Alert] and save. Client [...]
Is it possible to send an email alert to the staff in charge automatically after the job is assigned and job details are confirmed?
Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [To employee] in [Pre-job Email Alert] and save. Corresponding [...]
Who are entitled to create and assign jobs? How can I assign the jobs to my staff?
“Job Manager” can create and assign jobs. Firstly, system administrator needs to grant the access right to corresponding staff by: a. Login Clockgogo Cloud with the user ID of system administrator b. Go to [User Setting], set the entitled staff as “Job Manager” Remarks: Community (free) user of Clockgogo [...]
For Community (free) User of Clockgogo Cloud, how many Job Manager accounts can be registered?
Community users are allowed to have ONE Job Manager account, which is also the Administrator, while enterprise user can register more than one Job Manager account.
Why Android users sometimes cannot receive the message of verification code when registering a Clockgogo Staff Mobile App account?
If Android users have installed anti-virus App (e.g. 360 Security, AVG Antivirus, Antivirus & Security, etc.) in his / her mobile, the message may be blacklisted by the App. Android users can go to “Message Blocker / Filter” of the anti-virus App to double check whether there is any [...]
Why does the location (GPS) in the map deviate a lot from where I am?
This is because you have switched off your Wifi. Please note that switching on the GPS and Wifi (even you cannot access any Wifi nearby) can help precise GPS detection. In contrast, whether the Internet connection is available is relatively irrelevant to GPS accuracy.
Can Clockgogo Staff detect my GPS when the Internet connection is not available?
Don’t worry. GPS can still be detected whenever you switch on your GPS in your mobile. The Internet connection is NOT a must for punch card with GPS.
How to punch card if I take a half-day leave?
It depends on how your employer uses Clockgogo Cloud. For example, suppose you are required to punch card at 0900, 1200, 1300 and 1700 per working day. Now you would like to apply a half-day leave in the morning. Case 1: You can keep on punch card as 1300 [...]
Will Clockgogo Staff consume a lot of data traffic?
Suppose you punch card four times a day and work twenty-two days a month, data traffic per month is only about 2MB per month in normal network environment, which costs less than USD0.2 in most countries worldwide.
Will Bluetooth access consume a lot of power?
Don't worry. Clockgogo deploys BLE (Bluetooth Low Energy) instead of classic Bluetooth technology.
Is there any factor which will interfere the face recognization process?
If the light condition upon faceprint registration differs from face recognition a lot, you may find it hard to get your face recognized upon punch card. Try not to register faceprint in an extremely light or dark environment.
Can I use iPad / Android tablets to punch card?
For Clockgogo Cloud Enterprise User, employees can punch card on a shared Tablet / iPad with the newly released Clockgogo Share (iPad/Tablet App). In this way, employees without a smartphone can also punch card easily! Remarks: Clockgogo Share is not applicable to Clockgogo Cloud Community User.
Will I receive any late alert, early leave alert, unexpected attendance on leave day alert, etc.?
In General, such alerts should be sent to employer or receivers in the list only. For special cases, employer can add the email address of specific employees, even all employees to the list, so that they can receive the alerts as well.