For Employer

We joined Clockgogo Enterprise Plan and the monthly API call service has been exhausted. Are there any solutions?

2019-01-09T10:47:19+08:00

Existing monthly API call quota is 300 x headcount. For example, a company subscribed 100 headcounts can call API service 30000 times. Customer can now buy addition web service ticket (WST) if more web service calls are needed. 10000 calls is the minimum requirement per order. Paid WST does not have expiry date indeed. If a [...]

We joined Clockgogo Enterprise Plan and the monthly API call service has been exhausted. Are there any solutions? 2019-01-09T10:47:19+08:00

What should I do if an employee changes her CGG ID (i.e. permanent mobile number) amid her employment period?

2019-01-09T10:46:29+08:00

You can record such change as below: a. Go to [employee information] b. Select the employee being concerned and input the new mobile number c. System will detect there is a change of mobile number. System will ask how you would like to handle time card before and after the change of the mobile number.

What should I do if an employee changes her CGG ID (i.e. permanent mobile number) amid her employment period? 2019-01-09T10:46:29+08:00

I have a large number of temporary employees who need to start working immediately but I have no time to input their information into employee profile yet. Can these employees punch card first and then I input their information back into employee profile later?

2019-01-09T10:37:42+08:00

Sure. Your temporary employees can start punching card once they add your company as ‘employer’ through the [add employer] function in the employee mobile app. After you input the correct temporary employee back into the employee profile, their time card data will be synchronized into your time sheet accordingly.

I have a large number of temporary employees who need to start working immediately but I have no time to input their information into employee profile yet. Can these employees punch card first and then I input their information back into employee profile later? 2019-01-09T10:37:42+08:00

Though punch card process is protected by face recognition, what if my staff cheats the mobile app by changing the registration to somebody else’s face?

2019-01-09T10:33:24+08:00

Whenever employee changes his/her ‘face’ in the registration file, the corresponding photo registered (not biometric parameters) will be stored into the employee profile’s face history for employer to trace. Also, Clockgogo will pro-actively send employer an alert through email when there is any employee changing ‘face’. So anyone try to use his/her buddy’ face to punch [...]

Though punch card process is protected by face recognition, what if my staff cheats the mobile app by changing the registration to somebody else’s face? 2019-01-09T10:33:24+08:00

How can Clockgogo make sure my staff is at the working location while punching card?

2019-01-09T10:32:16+08:00

Clockgogo mobile app can detect if a Clockgogo WORK SPOT (CWS) is within 10m around your staff punching card. Clockgogo mobile app will mark the Clockgogo WORK SPOT (CWS) ID and name with the time card record for administration user to check.

How can Clockgogo make sure my staff is at the working location while punching card? 2019-01-09T10:32:16+08:00
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