The telecommunication industry is a beacon of innovation and advancement in technology. Amid the complexity of matrix operations and a focus on continuous service enhancement, companies like Hong Kong Broadband Network (HKBN) have successfully maintained their growth in the competitive market. A fundamental contributor to their seamless operation is effective human resources (HR) management, particularly utilizing time attendance systems.
The Business Operations of HKBN
As one of Hong Kong’s largest telecommunications providers, HKBN operations are intricate and multifaceted. This high-performing organization focuses on a customer-centric approach, offering a multitude of services like broadband internet, telephone services, OTT entertainment, and more. Operating across various operational units and managing thousands of employees, HKBN has dynamically maintained its service quality and operational smoothness.
Challenges in Roster and HR Management
Telecommunication companies like HKBN are not free of challenges when it comes to effective HR and roster management:
- Managing Shifts – Telecommunication companies offer 24/7 service support, requiring rigorous shift management. This involves planning and assigning employees to different shifts to ensure seamless service delivery.
- Tracking Employee Hours – As the teams are distributed across various segments, tracking and recording their operational hours can be a daunting task.
- Compliance with Labor Laws – Complying with overtime, break times, and other labor laws is imperative, making the need for accurate attendance tracking even more crucial.
Aiding HR Management with Time Attendance Systems
A comprehensive time attendance system offers a powerful solution, simplifying numerous facets of HR and roster management. For telecommunication companies, the benefits of such a system are clear.
- Enhanced Accuracy & Efficiency – The automated processes eliminate the risk of manual errors while enhancing efficiency. The system accurately tracks check-in and checkout, and calculates hours, reducing discrepancies and confusion.
- Streamlined Shift Management – A robust time attendance system allows HR to easily create, manage, and track shifts, ensuring 24/7 operational coverage. Employees can also view their shifts, fostering better communication and transparency.
- Compliance Management – With labor law compliance built-in, these systems guard against under or overtime, inappropriate break times, and other legislative breaches, reducing the risk of legal complications.
- Improved Employee Experience – A seamless system enhances the employee experience. It promotes a transparent working environment by reviewing the logged hours, which ultimately boosts morale and job satisfaction.
- Data-Driven Decision-Making – Attendance data can provide insightful metrics for better decision-making, such as identifying high-performing employees, tracking overtime trends, or planning HR requirements.
As the telecommunication industry continues to evolve, the necessity for efficient HR management grows in tandem. Time attendance systems are a strategic tool, simplifying numerous HR processes and enhancing operational efficiency. Apart from managing roster and attendance, they provide a sense of transparency and control that ultimately benefits the organization’s work culture. For companies like HKBN that work tirelessly to deliver optimal services to their customers round the clock, the adoption of a robust time attendance system is a worthy investment.
A cloud-based time attendance management system aims to make time tracking more easy and effective. Powered by the patented 4-level verification technology, Clockgogo provides HR staff with a peace mind upon time card management.
Fake GPS, buddy punching, hefty hardware costs, clumsy installation will not be problems anymore. With flexible and user-friendly roster planning and reporting capabilities, calculation of work hour, overtime and other time attendance results is just a click away.
Time card and time attendance results can also be retrieved through API for third-party HCM / HRIS / HRMS / HR system integration (e.g. Workday, Peoplesoft etc.).
Since its launch back in 2016, Clockgogo has already processed more than tens of millions faces and is widely adopted among global brands.