For Employee

Why Android users sometimes cannot receive the message of verification code when registering a Clockgogo Staff Mobile App account?

2019-01-09T11:06:23+08:00

If Android users have installed anti-virus App (e.g. 360 Security, AVG Antivirus, Antivirus & Security, etc.) in his / her mobile, the message may be blacklisted by the App. Android users can go to “Message Blocker / Filter” of the anti-virus App to double check whether there is any blocked message starting with ‘‘Clockgogo Staff verification [...]

Why Android users sometimes cannot receive the message of verification code when registering a Clockgogo Staff Mobile App account? 2019-01-09T11:06:23+08:00

Why does the location (GPS) in the map deviate a lot from where I am?

2019-01-09T11:04:44+08:00

This is because you have switched off your Wifi. Please note that switching on the GPS and Wifi (even you cannot access any Wifi nearby) can help precise GPS detection. In contrast, whether the Internet connection is available is relatively irrelevant to GPS accuracy.

Why does the location (GPS) in the map deviate a lot from where I am? 2019-01-09T11:04:44+08:00

How to punch card if I take a half-day leave?

2019-01-09T11:02:11+08:00

It depends on how your employer uses Clockgogo Cloud. For example, suppose you are required to punch card at 0900, 1200, 1300 and 1700 per working day. Now you would like to apply a half-day leave in the morning. Case 1: You can keep on punch card as 1300 (lunch-in) and 1700 (work-out). Afterwards, administration user [...]

How to punch card if I take a half-day leave? 2019-01-09T11:02:11+08:00

Can I use iPad / Android tablets to punch card?

2019-01-09T10:57:50+08:00

For Clockgogo Cloud Enterprise User, employees can punch card on a shared Tablet / iPad with the newly released Clockgogo Share (iPad/Tablet App). In this way, employees without a smartphone can also punch card easily! Remarks: Clockgogo Share is not applicable to Clockgogo Cloud Community User.

Can I use iPad / Android tablets to punch card? 2019-01-09T10:57:50+08:00

Will I receive any late alert, early leave alert, unexpected attendance on leave day alert, etc.?

2019-01-09T10:56:44+08:00

In General, such alerts should be sent to employer or receivers in the list only. For special cases, employer can add the email address of specific employees, even all employees to the list, so that they can receive the alerts as well.

Will I receive any late alert, early leave alert, unexpected attendance on leave day alert, etc.? 2019-01-09T10:56:44+08:00

What should I do if I want to change my smartphone / Tel. No.?

2019-01-09T10:55:55+08:00

For employee who changes a new smartphone and keep the original telephone no., they just need to download the Clockgogo App, then login and punch card as usual. For employee who also needs to change telephone no., please use one of the following methods: (a) Login in your original account (the Tel. No. you provided for [...]

What should I do if I want to change my smartphone / Tel. No.? 2019-01-09T10:55:55+08:00

I have outdoor work occasionally. Can I still use Clockgogo to punch card?

2019-01-09T10:54:17+08:00

Sure! Employee can punch card in any ad hoc working locations. Although such record is not registered under Clockgogo Work Spot (CWS), employer can still selectively (with the help of GPS, sim card and photo captured upon punch card) accept such record as an official punch card records.

I have outdoor work occasionally. Can I still use Clockgogo to punch card? 2019-01-09T10:54:17+08:00

Will Clockgogo mobile app extract any personal information from our mobile phone?

2019-01-09T10:52:48+08:00

Clockgogo mobile app uses the mobile phone number to recognize an employee. For employer which requires face recognition upon punching card, camera will also be assessed upon punching card. Apart from this, no other information will be collected and stored in Clockgogo Cloud. Most importantly, Clockgogo mobile app will NOT track an employee when Clockgogo mobile [...]

Will Clockgogo mobile app extract any personal information from our mobile phone? 2019-01-09T10:52:48+08:00

I am working at where the Internet access is not available. Can I still punch card? Will such time card record be recognized?

2019-01-09T10:51:15+08:00

Don’t worry. You can still punch card or record outdoor work as usual. Once your mobile gets back to where the Internet is available, time card record will be synchronized back into CGG cloud.

I am working at where the Internet access is not available. Can I still punch card? Will such time card record be recognized? 2019-01-09T10:51:15+08:00

Will my employer have my faceprint (biometrics)?

2019-01-09T10:48:42+08:00

No. Your employer will not have your faceprint. Your employee will only have your photo upon face registration. What’s more, unless you choose to store your faceprint in Clockgogo Cloud (which will enable you to punch card in any mobile after login), your faceprint will only be stored in your own mobile.

Will my employer have my faceprint (biometrics)? 2019-01-09T10:48:42+08:00
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