Job Management

Should clients leave their comments and rating in our staff’s mobile App upon task completion? How to ensure such information will not be modified by staff themselves? Can such information be hidden in the App once clients input their rating and comments?

2020-07-28T09:58:45+08:00

Sure! Once your staff input the end time in the App, they should press [Client Signature] and pass their mobile to the client to sign and comment. Then [Client Signature] button will be disabled and information inputted by clients will be frozen accordingly.

Should clients leave their comments and rating in our staff’s mobile App upon task completion? How to ensure such information will not be modified by staff themselves? Can such information be hidden in the App once clients input their rating and comments? 2020-07-28T09:58:45+08:00

What can I do if my client requests to change the service time and address of assigned job orders?

2020-07-28T09:53:48+08:00

Go to [Job Management]  and click the “Job Number” of corresponding job order to modify the job details. In Particular, some fields of the job order may be read-only due to your job frozen setting in [Job Setting]. In this case, you need to change the job frozen setting in order to make those frozen fields [...]

What can I do if my client requests to change the service time and address of assigned job orders? 2020-07-28T09:53:48+08:00

How to ensure the staff really punch card in the designated site?

2020-07-28T09:52:43+08:00

Clockgogo can fulfill your requirement by: a. (Optional) Register a Clockgogo Work Spot (CWS) in client’s site / other designated site to control your staff to punch card within 10m from the CWS. b. Enable [GPS Checking]  in [Job Setting] to ensure staff punch card within a certain GPS variance. Job Manager can also check the [...]

How to ensure the staff really punch card in the designated site? 2020-07-28T09:52:43+08:00

Why did I fail to choose the employee that I wanted in job order?

2019-01-09T11:13:35+08:00

It is because that the Job Manager did not have the access right to the departments concerned. You need to set the “Department Access (Job Manager)”, which will influence the available employee can be chosen in job order creation. Please inform your system Administrator to update the “Department Access (Job Manager)” of your Job Manager account [...]

Why did I fail to choose the employee that I wanted in job order? 2019-01-09T11:13:35+08:00

Will Administrator / Job Manager receive any notifications when the job is delayed?

2020-07-28T09:33:41+08:00

Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Enable [Job Delay] alert and input the email address of administrator / Job Manager in [Alert Setting]. When there is any delay of the jobs, they will receive an email alert accordingly.

Will Administrator / Job Manager receive any notifications when the job is delayed? 2020-07-28T09:33:41+08:00

Will staff in charge receive any notifications when the job is delayed?

2020-07-28T10:12:18+08:00

Sure! You can follow the steps as shown below: a. Job Manager login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [Delay Alert] and save. Emails will be sent to staff xx min. after job shall start [...]

Will staff in charge receive any notifications when the job is delayed? 2020-07-28T10:12:18+08:00

Is it possible to send an email alert to the client automatically after the job is assigned and job details are confirmed?

2020-07-27T18:04:58+08:00

Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of  [To employee] in [Pre-job Email Alert] and save. Client will receive the email alert in xx [...]

Is it possible to send an email alert to the client automatically after the job is assigned and job details are confirmed? 2020-07-27T18:04:58+08:00

Is it possible to send an email alert to the staff in charge automatically after the job is assigned and job details are confirmed?

2020-07-27T18:06:43+08:00

Sure! You can follow the steps as shown below: a. “Job Manager” login Clockgogo Cloud b. Go to [Job Management] c. Click to open the existing job order OR create a new job order, then turn on the button of [To employee] in [Pre-job Email Alert] and save. Corresponding staff will receive the email alert in [...]

Is it possible to send an email alert to the staff in charge automatically after the job is assigned and job details are confirmed? 2020-07-27T18:06:43+08:00

Who are entitled to create and assign jobs? How can I assign the jobs to my staff?

2020-07-27T17:56:20+08:00

“Job Manager” can create and assign jobs. Firstly, system administrator needs to grant the access right to corresponding staff by: a. Login Clockgogo Cloud with the user ID of system administrator b. Go to [User Setting], set the entitled staff as “Job Manager” Remarks: Community (free) user of Clockgogo Cloud can registered ONE system Administrator account [...]

Who are entitled to create and assign jobs? How can I assign the jobs to my staff? 2020-07-27T17:56:20+08:00
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